Abuse

Every adult has the right to freedom from abuse. We recognise that as a company providing support services we may encounter victims of abuse. Management procedures and arrangements have therefore been put in place and are designed so that all possible measures are taken to ensure that abuse of a customer:

• Is wherever possible identified and acted upon
• Does not occur as a result, either or directly of any of the Care Services Offered.

Where an investigation is instigated the rights of the Customer will be paramount. However whilst we recognise the Customers right to self-determination, no guarantee of absolute confidentiality will be given, particularly where it appears a customer may be at risk or a crime has been committed.