Health and Personal Care

We draw on expert professional guidelines for services the Agency provides. In pursuit of the best possible support we will do the following:

• Working with each Customer, we will produce, regularly update and thoroughly implement a Customer Plan of Care, based on an initial, and then continuous assessment.
• Maintain and further progress outcomes.
• Take steps to safeguard the Customers’ privacy and dignity in all aspects of the delivery of health and personal care.
• Treat with special care those receiving palliative care and sensitively support Customers’ relatives at times of bereavement.