- About EYHA
- History
- Our Team
- Policies
- Independence
- Mental Capacity
- Civil Rights
- Choice
- Confidentiality Policy
- Data Protection
- Assisting With Medication
- Handling Money & Financial Matters
- Maintaining The Records In The Customers Home
- Acceptance Of Gifts & Legacies
- Health & Safety
- Abuse
- Dealing With Violence & Aggression
- Moving & Handling
- Dealing With Accidents & Emergencies
- Entering & Leaving A Customers Home
- Safe Keeping Of Keys
- Complaints & Protection
- Complaints Procedure
- Recruitment & Selection
- Grievance Procedure
- Disciplinary Procedure
- Annual Appraisals
- Customer's Rights
- Privacy
- Dignity
Health and Personal Care
We draw on expert professional guidelines for services the Agency provides. In pursuit of the best possible support we will do the following:
- Working with each Customer, we will produce, regularly update and thoroughly implement a Customer Plan of Care, based on an initial, and then continuous assessment.
- Maintain and further progress outcomes.
- Take steps to safeguard the Customers’ privacy and dignity in all aspects of the delivery of health and personal care.
- Treat with special care those receiving palliative care and sensitively support Customers’ relatives at times of bereavement.