- About EYHA
- History
- Our Team
- Policies
- Independence
- Mental Capacity
- Civil Rights
- Choice
- Confidentiality Policy
- Data Protection
- Assisting With Medication
- Handling Money & Financial Matters
- Maintaining The Records In The Customers Home
- Acceptance Of Gifts & Legacies
- Health & Safety
- Abuse
- Dealing With Violence & Aggression
- Moving & Handling
- Dealing With Accidents & Emergencies
- Entering & Leaving A Customers Home
- Safe Keeping Of Keys
- Complaints & Protection
- Complaints Procedure
- Recruitment & Selection
- Grievance Procedure
- Disciplinary Procedure
- Annual Appraisals
- Customer's Rights
- Privacy
- Dignity
Independence
All Customers are encouraged to maintain as much independence and individuality as possible in the following ways
- Providing, as tactfully as possible human or technical assistance when it is needed.
- Maximising the abilities our Customers retain for self-care, for independent interaction with others, and carrying out the tasks of daily living unaided.
- Helping Customers take reasonable and fully thought out risks.
- Promoting opportunities for Customers to establish and retain contacts beyond their home.
- Encouraging Customers to have access to and contribute to the records of their own support. All Customers receive a copy of their Care Plans.