We are aware that our staff play a very important role in Customers’ welfare. To maximise this contribution, we will do the following:

  • Employ staff who are skilled and experienced in all areas of personal care.
  • Offer continuity of staff where requested.
  • Provide at all times an appropriate number of staff with qualifications in Health and Social Care to ensure that contracts are met.
  • Observe recruitment policies and practices, which both respect equal opportunities and protect the Customers safety and welfare.
  • Contract our staff to undertake a range of training which is relevant.
  • Provide staff access to the NVQ programme. We have qualified assessors able to take candidates through the appropriate levels. All staff are required to undertake NVQ Level 2.
  • Annually each Customer will be given a questionnaire asking them to record their satisfaction or otherwise with the support they are receiving. The results of the survey will be collated and presented to the Management Committee and cascaded to stakeholders.

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For more information call 0126 240 0789 or contact us