The project is staffed by one full time Team Leader and part time Support Worker. A 24 hour on call service is available for tenants should they need it.
The main areas of their work are as follows:
- Counselling support
- Advice and Information – Methods of paying bills, Income Support forms, Housing Benefit forms, careers, college courses, job applications, flat hunting, leisure activities or sexual health.
- Practical Tasks – shopping, menu making, cooking, ironing, cleaning, washing, putting rubbish out or cleaning cookers and fridges.
- Helping Tenants cope with each other – disputes, noise levels, security and victimisation