Our Principles

Focus on the individual

We aim to provide a service that is driven by the needs and aspirations of our Customers by listening to them.

Fitness of purpose

We are committed to achieving our stated aims and objectives through reviewing our service. We welcome feedback from our Customers and their representatives.

Comprehensive

We aim to provide a comprehensive package of support, working with other agencies to meet the needs and preferences of Customers.

Meeting assessed needs

The support we provide is based on a thorough assessment of needs and the systematic and on-going planning of support for each Customer, made in conjunction with Care Managers and other health professionals.

Quality services.

We are committed to providing a quality service and to continuous improvement of the services we provide. We are required to meet the Domiciliary Care National Minimum Standards.